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Customer services, Bowling Alleys.....A mail sent - Posted on 2008-02-09 21:54:37

the_ox
1300cc Superstar

Joined:
Saturday, October 30, 2004
Posts: 8803
Location:
London
United Kingdom

Having been a customer at your Park Royal branch for several years now I am disgusted with the treatment I received today.
I arrived with my two sons as per usual, admittedly not pre booked, at 13:30 and booked a lane for 2 games each for one adult and two children. Upon asking the till operator for any discounts for a "family" he said " 3 persons do not count"
Perhaps he has not heard of divorced families, deceased parents or even the basic two parents one child FAMILY.

After having a great time at your leisure centre as per usual ( also finding a lost child and placing him in the care of one of your lane walkers whom found the father rapidly) I looked up your website and found a "family" of 6 can bowl for Ł27.00.
Yet my family of 3 (Myself and two children aged 10 and 12) paid Ł27.25. Your receipt number is not visible on the receipt, however the customer ID and reservation ID is, Reservation ID being 344183.

The reason I find this treatment incorrect is because all my previous visits have been met with a "Family" discount, which in all fairness makes the expenditure on your other entertainment more affordable. Which I would presume you make the family discounts available for us to then spend a little extra at your I must say excellent facilities.

I look forward to your reply,

Wonder what they will send back.............Freebies I hope..........

--

Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways, chocolate in one hand, beer in the other, body thoroughly used up, totally worn out and screaming

Replies


	Customer services, Bowling Alleys.....A mail sent - Posted on 2008-02-09 22:15:07
daisyduke 1300cc Superstar Joined: Saturday, February 04, 2006 Posts: 4574 Location: Bolton United Kingdom	constructively done Ox, I should think they may well send you a voucher of some sort --

	Customer services, Bowling Alleys.....A mail sent - Posted on 2008-02-10 00:30:07
KaptainKwak 1300cc Superstar Joined: Monday, August 15, 2005 Posts: 4981 Location: bolton United Kingdom	Nice one mate and good luck! Keep us posted -- Wasn't me!

	Customer services, Bowling Alleys.....A mail sent - Posted on 2008-02-12 18:25:58
the_ox 1300cc Superstar Joined: Saturday, October 30, 2004 Posts: 8803 Location: London United Kingdom	Pah, have been fobbed off. They say that the family of 6 is for one game each where as we had two. Funny thing is I have checked their website and its been edited. So they have made an error yet refuse to confirm this. Such is life. Always other places to use instead! -- Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways, chocolate in one hand, beer in the other, body thoroughly used up, totally worn out and screaming

	Customer services, Bowling Alleys.....A mail sent - Posted on 2008-02-12 20:23:23
daisyduke 1300cc Superstar Joined: Saturday, February 04, 2006 Posts: 4574 Location: Bolton United Kingdom	What a bummer, still at least you got a reply which is more than some places would of done --

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